Cohen Jewellery – Privacy Policy
Last Updated: 01.01.2025
At Cohen Jewellery, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws.
1. Data Controller
Cohen Jewellery
Address: Maiselova 39/17, Old Town Prague 1, 110 00 Czech Republic
Phone: +420 775 731 070
Email: info@cohenjewellery.com
Website: www.cohenjewellery.com
2. Data We Collect
We collect various types of personal data to provide you with our services and improve your shopping experience. This may include:
Contact Information: Name, address, email address, phone number.
Account Information: Username, password, purchase history, preferences.
Order Information: Items ordered, shipping address, order confirmation, and any special instructions.
Communication information: Any communications that you have with us, either through our website, email, phone, or social media.
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal bases:
Contractual Necessity: Processing is necessary to fulfill a contract with you (e.g., processing your order).
Legal Obligation: Processing is necessary to comply with legal obligations (e.g., tax regulations).
Consent: You have given us explicit consent to process your data for specific purposes (e.g., marketing communications).
Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services), provided your rights and freedoms do not override those interests.
4. How We Use Your Data
We use your personal data for the following purposes:
To process and fulfill your orders.
To manage your account and provide customer support.
To send you order confirmations, shipping updates, and other transactional communications.
To personalize your shopping experience and provide relevant product recommendations.
To send you marketing communications (with your consent).
To improve our website and services.
To prevent fraud and ensure security.
To comply with legal obligations.
5. Data Sharing
We may share your personal data with the following third parties:
Payment processors (for secure payment processing).
Shipping and delivery companies (to deliver your orders).
Marketing service providers (for sending marketing communications).
IT service providers (for website maintenance and security).
Legal authorities (when required by law).
All third parties are contractually obligated to protect your data and comply with GDPR.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
Order data is retained to comply with accounting standards, and warranty issues.
Marketing data is retained until you withdraw consent.
Account data is retained while the account is active.
7. Your Rights
Under GDPR, you have the following rights:
Right to Access: You can request access to your personal data.
Right to Rectification: You can request to correct inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request to delete your personal data.
Right to Restriction of Processing: You can request to limit how we process your data.
Right to Data Portability: You can request to receive your data in a portable format.
Right to Object: You can object to the processing of your data.
Right to Withdraw Consent: You can withdraw your consent at any time.
Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority.
To exercise your rights, please contact us at info@cohenjewellery.com
8. Cookies
We use cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
COHEN JEWELLERY
Address: Maiselova 39/17, Old Town Prague 1, 110 00 Czech Republic
Working Hours: Everyday 09:00 – 19:00 (CET)
Phone / Whatsapp: +420 775 731 070
Email: info@cohenjewellery.com
Website / eshop : www.cohenjewellery.com